We are committed to ensuring that your orders are delivered promptly and securely. Please find below the details of our shipping policy:

• Tracked 48 Royal Mail Shipping: We now use Tracked 48 Royal Mail shipping for all our deliveries. This service provides you with the peace of mind of knowing where your parcel is at all times, thanks to the comprehensive tracking information available.

• Guaranteed and Transparent Tracking: Although the price of this service is slightly higher, you are guaranteed visibility on the location of your parcel throughout its journey.

• Next-Day Dispatch: To ensure prompt delivery, all orders are dispatched the next day after they are placed.

• Delivery Timeline: Typically, items should arrive within 2 to 3 days after dispatch. However, please note that due to ongoing delays with Royal Mail, delivery may take up to 6 days in some cases.

• Weekend Orders: Orders placed from Friday through Sunday will be dispatched on Monday, ensuring fast and hassle-free delivery.

We appreciate your understanding and patience regarding any potential delays and are committed to providing the best possible service for our customers.

Returns

• Refund Eligibility: Refunds are only granted if an item breaks while in use within 2 weeks of purchase. We do not provide refunds for items that have been used or that have been misused in any way.

• No refunds for worn jewellery: Refunds will not be accepted for any jewellery, regardless of whether the package has been opened or not, as we cannot verify if the item has been used.

• Hygiene Policy for Earrings: Due to strict hygiene standards, we are unable to accept returns or issue refunds for earrings. This policy is in place to ensure the safety and well-being of all our customers.

• Replacement Items: In the event that an item breaks while in use, we offer the option to send you a replacement item. Please contact our customer service team to arrange for a replacement.

• Damage During Delivery: While we take every precaution to ensure your items are packaged securely, we cannot be held liable for any damage that occurs during the delivery process. Unfortunately, damage during transit is beyond our control and may occur due to handling by the postal service. Rest assured, we thoroughly check our items to ensure they are in the best condition before dispatch, including checking for any tarnishing or faults.

Incorrect Information:

• No refunds will be issued if an order is shipped to the wrong address provided by the customer.

• We recommend reviewing your order confirmation and tracking information to ensure accuracy.

• It is the customer's responsibility to ensure all shipping and personal information is correct.

• Mirzal Jewellery will not be responsible for any losses or inconveniences caused by incorrect information.

We appreciate your understanding and cooperation with these policies. Our goal is to provide you with high-quality products and excellent customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.